Frequently Asked Questions

Many of our customers have specific questions about our professional cleaning services. Here are just a few of the frequently asked questions we hear at Hastings Cleaning Services.

General Questions

Simply click on any of the 'Get a Quote' buttons to book a cleaning and as you provide information about your house.

Yes, unless there is a significant reason. Each property is quoted on its own merits, and calcualtion of how long the job will take.

Absolutely not! You can get a quote and book your cleaning online. It takes a couple of minute.

Cleaning supplies are included by default. We always bring our cleaning kit to each indivual job

Please get in touch with us right away and we'll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Scheduling Questions

We don't guarantee same-day bookings. But, depending on the day, we can sometimes meet this requirement.

It's completely up to you. If you're not going to be home, make sure you let us know how to access your house, or where to collect the keys from.

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know the ETA.

You are not charged until after the cleaning has been completed. Your invoice will reflect the quoted amount, plus any extras that have been authorised.

No, you can cancel the service anytime without any penalties. You don't have to commit to any contracts or pre-determined number of appointments.

Cleaning Questions

Here's a listing of what gets cleaned in every room of your house during a standard cleaning. You can also request extra items.

We offer a range of services from weekly cleaning to one-time cleaning to move-in and move-out cleaning. You can see the different services by visiting the front page and clicking on the "Services" button halfway down the page.

Only one cleaner is sent to your home. If you're on a recurring schedule, we'll do our best to match you with the same person going forward.

Absolutely. The cleaners go through a screening process that includes a background check, reference checks and in-person interviews. We also require experience to work with us.